Terms & Conditions

Adamo Coffee Terms & Conditions

Last updated: May 1, 2025

Welcome to Adamo Coffee. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. General

  • These Terms & Conditions apply to all users of our website and customers of Adamo Coffee.
  • We may update these terms at any time. The latest version will be posted on our website.

2. Products and Services

  • All products and services are subject to availability.
  • We reserve the right to change or discontinue products or services at any time without notice.

3. Orders and Payment

  • Orders can be placed via our website, email, or phone.
  • Prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
  • Payment must be made in full before delivery, unless otherwise agreed in writing.

4. Delivery

  • We deliver to most locations within Australia. Delivery times may vary depending on your location and product availability.
  • We are not liable for delays outside our control.

5. Returns and Refunds

  • If you receive a faulty or incorrect product, please contact us within 7 days of delivery.
  • We comply with the Australian Consumer Law regarding returns, refunds, and replacements.
  • Change of mind returns are at our discretion and may be subject to a restocking fee.

6. Coffee Machine Loans

  • Coffee machines provided on loan remain the property of Adamo Coffee.
  • You are responsible for the care and proper use of the machine.
  • Terms of the loan, including minimum coffee purchase requirements and service obligations, will be outlined in your agreement.

7. Limitation of Liability

  • To the extent permitted by law, Adamo Coffee is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our liability is limited to the replacement or repair of faulty goods, or the resupply of services.

8. Intellectual Property

  • All content on this website, including text, images, and logos, is the property of Adamo Coffee or its licensors and is protected by copyright laws.
  • You may not use, reproduce, or distribute our content without written permission.

9. Privacy

At Adamo Coffee, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us, including when you submit your details through our contact forms or Google Ads lead forms.

  1. Information We Collect

We may collect the following personal information:

Information is collected when you:

  • Submit an enquiry through our website or a Google Ads form
    • Contact us by email, phone, or social media
    • Subscribe to receive updates or quotes
  • How We Use Your Information We use your information to:
  • Contact you in response to your enquiry
    • Provide you with product or service information
    • Send you a quote or follow up on your request
    • Improve our customer experience and communication
    • Manage and deliver our services
    • Comply with applicable legal obligations

We do not sell, rent, or trade your personal data to any third parties.

  • Sharing of Information

We may share your information with trusted third parties in the following cases:

  • With service providers who assist in business operations (e.g., CRM systems, web hosts)
    • If required by law or government request

These third parties are required to handle your data securely and only for the purposes outlined in this policy.

  • Data Security

We take appropriate technical and organizational measures to protect your personal information. However, while we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

  • Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and collect analytics. You can choose to disable cookies through your browser settings.

  • Your Rights

You have the right to:

  • Request access to your personal information
    • Ask for corrections to your data if inaccurate
    • Withdraw your consent at any time (where consent is the basis for processing)
    • Request deletion of your information (subject to legal limitations) To make a request, please contact us using the details below.
  • Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.

  • Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us: Adamo Coffee